PLEASE READ: Updates to HIRO service turnaround times due to staffing shortage   Read more

Update to HIRO image data request average turnaround time

Due to staffing shortages as well as increases in the HIRO's workload, we must regretfully extend our standard image data request turnaround time to 5-7 days (with many requests falling closer to 7 days). When submitting a new image data request, we ask that you please anticipate it will take us at least 5 days to process it to completion. We also ask that you please include a requested completion date (or "due date") whenever appropriate to help us prioritize requests that may be more urgent in nature.

We appreciate your patience and your continued patronage. If you have any questions, please contact us at hirohelp [at] bsd [dot] uchicago [dot] edu.

2-OCT-2023