PLEASE READ: Updates to HIRO service turnaround times due to staffing shortage   Read more

FAQ: Is it possible to get a copy of a scan listed in the EPIC CareEverywhere portion of a patient's chart?

The CareEverywhere feature in the EPIC electronic medical record system will display a patient's medical imaging records from outside hospitals, letting us know that they have had scans performed elsewhere. Unfortunately, CareEverywhere only lets us know that an outside imaging exam was performed (and sometimes it will give us a copy of the original radiologist report). It does not share the actual images. If you need copies of images (for example, the images must be submitted to a clinical trial sponsor), you will need to request a copy of the exam on disc from the original outside facility. Once the disc is available, you can submit an image data request via the HIRO's website and we can use the disc to upload the images to the sponsor.

Click here to return to the FAQ.