PLEASE READ: Updates to HIRO service turnaround times due to staffing shortage   Read more

General Help and Support

Site Tutorials

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The HIRO has put several tutorials together to assist users with the most commonly used areas of our website. If you are not sure how to utilize a particular section of the website, please review the tutorials below.

Training and In-Service

Would you like in-person or one-on-one training with one of the HIRO's systems? Or would you like to schedule an in-service for your team or department to discuss the HIRO's services or other research imaging issues? Please send us an email at hirohelp [at] bsd [dot] uchicago [dot] edu and we'll be happy to accommodate you!

Frequently Asked Questions

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The HIRO has complied a large list of frequently asked questions relating to its structure and services. Every effort is made to add new information and to keep all the answers up to date. Please use the FAQ as your "first line of defense" whenever you have any questions about the HIRO's services or research imaging. To view the FAQ, please click the link below.

Trouble Viewing the Site?

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The HIRO website uses high-grade SSL encryption to secure and protect all data that is sent back and forth between our systems and yours (you'll notice that the web address for the site starts with "https" instead of the standard "http"). You browser must support TLS 1.2 at a minimum. All modern web browsers support this type of encryption, but some older browsers do not.