Announcements Regarding Impact of COVID-19 Response on HIRO Operations (Updated 7/10/2020):   Read more

General Help and Support

Site Tutorials

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The HIRO has put several tutorials together to assist users with the most commonly used areas of our website. If you are not sure how to utilize a particular section of the website, please review the tutorials below.

Frequently Asked Questions

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The HIRO has complied a large list of frequently asked questions relating to its structure and services. Every effort is made to add new information and to keep all the answers up to date. Please use the FAQ as your "first line of defense" whenever you have any questions about the HIRO's services or research imaging. To view the FAQ, please click the link below.

Trouble Viewing the Site?

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The HIRO recommends using Firefox 3.6 (or higher), Internet Explorer 8 (or higher), or a similar generation web browser to view this website. Older web browsers, including Internet Explorer 6/7, are not recommended or supported and may not display all parts of the website properly. The HIRO website also uses high-grade SSL encryption to secure and protect all data that is sent back and forth between our systems and yours (you'll notice that the web address for the site starts with "https" instead of the standard "http"). All modern web browsers support this type of encryption, but some older browsers do not.